File a Claim for Reimbursement

Last Updated: Jan 17, 2018 05:51PM CST
To file a claim for reimbursement, please contact April Travel Protection, by phone or email, with your Secure Ticket policy number (starting with "FGT"), which was emailed to you shortly after purchase.

If you do not have your FGT policy number handy, please forward your Front Gate Tickets order confirmation receipt to and include the reason for your cancellation in the email. 

Toll-Free (Within U.S. & Canada): (800) 554-3028 
General Email:
Claims Email:
Live Web Chat: Visit

You may also visit: to file your claim and submit the supporting documents. Missing supporting documents will delay the claims process.
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